Got a problem? No problemo! The team at Paused is ready to help. Click here to find out how!
Estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn't end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at firstname.lastname@example.org noting your order number. We'll see what can be done.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.
If you'd like a different size, get in touch with us at email@example.com and we'll let you know what your next steps are.
Why doesn't my shirt look like the one in the photo?
Due to limited supply, the photos supplied in the website are mock-ups. Similarly with many products in the market, the products may differ due to lighting and may have a filter. However, the mock-up still contains the actual design and we strive to make it look exactly like the desired composition but we cannot guarantee that your product will absolutely look like the photo.
Why are your shirts expensive?
We believe that we give out a fair price on our products, as producing print shirts are expensive, especially in the small scale of Paused. At Paused, we strive for quality and all of your shirts are printed when you order. Furthermore, we pick quality fabric that would be lasting and comfortable.
Where are you located?
Printing is done in the USA or Latvia, but the minds of the projects including designs are headed in Geraldton, Western Australia. (What a connected world we have!)
Do you ship worldwide?
Yes we ship worldwide.
How long is shipping?
Usually, shipping is around 7-10 days. Contact us for more faster shipping.
Is your shipping free?
For orders above AUD60, it is free.
Who designs the products?
17 year old Joaquin Atizado is the owner of Paused and oversees the whole operation.